Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: January 25, 2025

Effective Date: January 25, 2025

Privacy at a Glance

We Don't Sell Data

Your personal information is never sold to third parties

You Control Your Data

Access, update, or delete your information anytime

Global Compliance

GDPR, CCPA, and other privacy law compliant

Table of Contents

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. Here's a detailed breakdown:

Information You Provide to Us:

  • Account Information: Name, email address, phone number, company details
  • Profile Information: Role, industry, investment preferences, startup details
  • Business Data: Startup metrics, financial information, team details, business plans
  • Communication Data: Messages, feedback, survey responses, support requests
  • Payment Information: Billing address, payment method details (processed by third-party providers)
  • Application Data: Pilot program applications, partnership requests, investor information

Information We Collect Automatically:

  • Usage Data: Pages visited, features used, time spent, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address
  • Performance Data: Platform performance metrics, error logs, system diagnostics
  • Analytics Data: User behavior patterns, feature adoption, engagement metrics

Information from Third Parties:

  • Social Media: Profile information when you connect social accounts
  • Business Databases: Company information, industry data, public business records
  • Partners: Information from corporate partners and service providers
  • Analytics Providers: Website analytics, user behavior insights

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Here are the specific ways we use your information:

Service Provision:

  • • Provide access to the Auxeira platform and its features
  • • Process startup health assessments and generate reports
  • • Calculate and distribute rewards and incentives
  • • Facilitate connections between startups, investors, and partners
  • • Provide customer support and respond to inquiries

Research and Development:

  • • Conduct research on startup success factors and failure prevention
  • • Develop and improve our behavioral economics models
  • • Create industry benchmarks and best practices
  • • Publish anonymized research findings and white papers

Communication and Marketing:

  • • Send service-related notifications and updates
  • • Provide newsletters and educational content
  • • Inform you about new features and services
  • • Conduct surveys and gather feedback

Legal and Security:

  • • Comply with legal obligations and regulatory requirements
  • • Protect against fraud, abuse, and security threats
  • • Enforce our terms of service and policies
  • • Resolve disputes and investigate violations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent:

  • • When you explicitly agree to share information with specific partners
  • • For investor-startup connections you approve
  • • When participating in partner programs or rewards

Service Providers:

  • • Cloud hosting and infrastructure providers
  • • Payment processing companies
  • • Email and communication service providers
  • • Analytics and performance monitoring services
  • • Customer support and help desk platforms

Legal Requirements:

  • • To comply with applicable laws, regulations, or legal processes
  • • To respond to lawful requests from public authorities
  • • To protect our rights, property, or safety
  • • To investigate fraud or security incidents

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

Anonymized Data:

We may share aggregated, anonymized data that cannot be used to identify you for research purposes, industry reports, and platform improvements.

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards:

  • • End-to-end encryption for data transmission and storage
  • • Multi-factor authentication for account access
  • • Regular security audits and penetration testing
  • • Secure cloud infrastructure with industry-leading providers
  • • Automated backup and disaster recovery systems
  • • Real-time monitoring for security threats and anomalies

Administrative Safeguards:

  • • Role-based access controls limiting data access to authorized personnel
  • • Regular security training for all employees
  • • Background checks for employees with data access
  • • Incident response procedures and breach notification protocols
  • • Data minimization practices and regular data purging

Physical Safeguards:

  • • Secure data centers with 24/7 monitoring
  • • Biometric access controls and security cameras
  • • Environmental controls and redundant power systems
  • • Secure disposal of hardware and storage media

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Retention Periods:

  • Account Data: Retained while your account is active, plus 3 years after closure
  • Business Metrics: Retained for 7 years for research and benchmarking purposes
  • Communication Records: Retained for 3 years for customer service purposes
  • Financial Data: Retained for 7 years to comply with tax and accounting requirements
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Legal Records: Retained as required by applicable laws and regulations

Data Deletion:

When data is no longer needed, we securely delete or anonymize it. You can request deletion of your personal data at any time, subject to legal and contractual obligations.

6. Your Privacy Rights

You have several rights regarding your personal information. These rights may vary depending on your location and applicable laws.

Universal Rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a machine-readable format
  • Objection: Object to certain types of data processing
  • Restriction: Request limitation of how we process your data

How to Exercise Your Rights:

  • • Email us at privacy@auxeira.com
  • • Use the privacy controls in your account settings
  • • Contact our support team through the platform
  • • Submit a request through our privacy portal (coming soon)

Response Timeline:

We will respond to your privacy requests within 30 days (or as required by applicable law). For complex requests, we may extend this period and will notify you of any delays.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use:

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us understand how you use our platform
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Cookie Management:

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

8. International Data Transfers

As a global platform, we may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Transfer Safeguards:

  • • Standard Contractual Clauses approved by the European Commission
  • • Adequacy decisions for transfers to countries with adequate protection
  • • Binding Corporate Rules for transfers within our corporate group
  • • Your explicit consent for specific transfers

We primarily store data in secure facilities in the United States and European Union, with appropriate protections for international transfers.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If We Learn of Child Data Collection:

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

CCPA Rights:

  • • Right to know what personal information we collect and how it's used
  • • Right to delete personal information we have collected
  • • Right to opt-out of the sale of personal information (we don't sell data)
  • • Right to non-discrimination for exercising your privacy rights

California Data Disclosure:

In the past 12 months, we have not sold personal information to third parties. We may share information with service providers as described in this policy.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR).

Legal Basis for Processing:

  • Contract: To provide services you've requested
  • Legitimate Interest: To improve our services and conduct research
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

Data Protection Officer:

You can contact our Data Protection Officer at dpo@auxeira.com for any privacy-related questions or concerns.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

  • • Email notification for material changes
  • • Platform notifications when you log in
  • • Updated "Last Modified" date at the top of this policy
  • • 30-day notice period for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Privacy Team

Email: privacy@auxeira.com

Response Time: 5-7 business days

Data Protection Officer

Email: dpo@auxeira.com

For GDPR-related inquiries

Mailing Address

Auxeira Privacy Team
[Address to be updated]
[City, State, ZIP]
United States

We are committed to resolving privacy concerns promptly and will work with you to address any issues you may have.

This privacy policy is designed to help you understand how we collect, use, and protect your information. Your privacy is important to us, and we are committed to transparency in our data practices.